Once your credit card is authorized, you will receive a confirmation email. Once payment is processed, you will receive your order within 3-14 business days.

If you would like to change the contents in an order, please contact our customer service team at contact@banjanan.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.

No, all Sale items are considered Final Sale and are not eligible for return, exchange, or refund.

Please carefully review the size charts before making your purchase. Contact our customer care team you have any questions about a Final Sale item.

If you would like to change the contents in an order, please contact our customer service team at contact@banjanan.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value, and displayed in checkout.

Banjanan is happy to offer a sale price adjustment on in stock, identical items purchased up to five days before a sale commences. If the exact item and size is available for purchase at the time of your request we will refund you the difference. We cannot extend price adjustments on items or sizes that are not currently available in the sale.

After placing an order, you will receive an email with your order confirmation and order number. If you haven't received an order confirmation email within 48 hours of the original order date, please contact our customer service at contact@banjanan.com

Promotional codes can be redeemed at checkout.

Please note promotional codes cannot be applied to sale or discounted items unless indicated otherwise. Discounts and promotional codes cannot be combined at checkout.

If you haven't received your order after 14 days of the original purchase date, please contact our customer support at contact@banjanan.com for assistance.

If you were shipped damaged merchandise, please reach out to customer service at contact@banjanan.com. Please attach a photograph of the damage in your email in order to expedite the return. Be advised that we are unable to provide support for items purchased from third-party retailers.

Please note, Banjanan utilizes traditional methods when producing their collections and due to the handcrafted process, slight irregularities, minor specks/stains, and mild shade variation may occur. We kindly ask you to consider these variations as part of the product's unique charm and beauty, rather than defects. Embracing these natural imperfections adds to the individuality and character of each piece.

All orders are shipped Monday - Friday via UPS, excluding holidays. Please allow 2-3 days for our warehouse to process your order. Due to current market conditions, you may experience delays in order processing and delivery, which is out of our control. All orders placed after 10 am eastern time Mon-Fri will be processed the following business day. 

Once your credit card is authorized, you will receive a confirmation email. Once processed you will receive your order within 3-14 business days. Please note there are no weekend deliveries with UPS Ground or Express services.

All orders placed Monday - Friday after 10 am eastern time will be processed the following business day.
Express orders placed Saturday - Sunday will be processed Monday, excluding holidays. Please note there are no weekend deliveries with UPS Ground or Next Day services. UPS Next Day orders placed on Friday before 10 am eastern time will be delivered on Monday.

Banjanan is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Depending on the status of your order and original destination, our customer service team can help change your shipping address. Please contact us at contact@banjanan.com

Depending on the status of your order and original destination, our customer service team can help update your shipping preferences. Please contact us at contact@banjanan.com

Yes! You can order online for delivery to select countries worldwide. Tax, duty and shipping charges are calculated at checkout and will be added to your order total. Please note that all international returns are at the customers expense. For shipping destinations not listed at checkout, please email contact@banjanan.com for shipping rates and details.

To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the EU €150 and Under.

No, we are unable to ship to PO Box and military addresses.

For US orders under $300.00 = UPS Ground $15.00
For all US orders above $300.00 we offer complimentary shipping.

Shipping costs for UPS Next Day Air are calculated at checkout and are based on package size and shipping destination.

All shipping costs for international orders will be calculated at checkout. We do not offer complimentary shipping outside of the US at this time.

Banjanan offers complimentary shipping on all orders above $300.00

Expedited orders must be placed before 10am eastern time Monday - Thursday for delivery the following business day.

All orders placed Monday - Friday after 10am eastern time will be processed the following business day. Express orders placed Saturday - Sunday will  be processed Monday.

Please note there are no weekend deliveries with UPS Ground or Express services.

If you are not completely satisfied with your full price Banjanan online purchase, you have 21 days from the delivery date to send it back to us for an exchange or refund. All merchandise returned must be unworn, unwashed, with price tags intact. Please return all original packaging. There is a flat $15 shipping fee for all returns.

We aim to process all exchanges/ refunds as soon as they are received at the warehouse, however it may take up to 10 business days due to current market conditions. You will receive a confirmation email when your exchanges/credits are processed. Please note it may take your bank or credit card company 7-10 days to re-credit your return.

Returns will be credited to the original credit card account used for purchase.

We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

All Sale items are considered Final Sale and are not eligible for return, exchange, or refund. Discount codes and promotions cannot be applied to sale items unless otherwise indicated.

Click here for our full Sale policy.

No, all Sale items are considered Final Sale and are not eligible for return, exchange, or refund.

We ask that you please carefully check the size charts before purchasing a Final Sale item.

Click here for our Sale policy.

Banjanan offers exchanges on full price purchases only. If you are not completely satisfied with your full price Banjanan online purchase,  you have 21 days from the delivery date to send it back to us for an exchange or refund. All merchandise returned must be unworn, unwashed, with price tags intact. Please return all original packaging. 

If you are not completely satisfied with your full price Banjanan online purchase, you have 21 days from the delivery date to send it back to us for an exchange or refund. All merchandise returned must be unworn, unwashed, with price tags intact. Please return all original packaging. 

You can initiate a continental USA return by clicking here. There is a flat $15 shipping fee for all returns.

There is a flat $15 shipping fee for all returns. Please use our return shipping label. We can't refund any other shipping costs. 

We aim to process all exchanges/ refunds as soon as they are received at the warehouse, however it may take up to 10 business days due to current market conditions.  You will receive a confirmation email when your exchanges/credits are processed. Please note it may take your bank or credit card company 7-10 days to re-credit your return. 

If you would like to return an international order, please contact our customer support at contact@banjanan.com.

Please note that any applicable shipping costs or taxes for international returns are at the customer's expense.