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Shipping and Returns

All Sale items are final sale. No exchanges or refunds. Click here for our Sale policy.

If you are not completely satisfied with your full price Banjanan online purchase,  you have 21 days to send it back to us for an exchange or refund. All merchandise returned must be unworn, unwashed, with price tags intact. Please return all original packaging. 

You can initiate a continental USA return by clicking here. There is a flat $10 shipping fee for all returns. 

We aim to process all exchanges/ refunds as soon as they are received at the warehouse, however it may take up to 10 days due to current market conditions.  You will receive a confirmation email when your exchanges/credits are processed. Please note it may take your bank or credit card company 7-10 days to re-credit your return. 

Please use our return shipping label.  We can't refund any other shipping costs.

We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

Returns will be credited to the original credit card account used for purchase

SHIPPING WITHIN THE CONTINENTAL USA

UPS Ground $10.00 for orders under $250.00. 

Complimentary shipping on all orders above $250.00.

All orders are shipped Monday - Friday via UPS, excluding holidays. Due to current market conditions, you may experience delays in order processing and delivery which is out of our control. 

Please note there are no weekend deliveries with UPS ground services. 

Once your credit card is authorized, you will receive a confirmation email. Once processed you will receive your order within 3-14 business days. 

We are unable to ship to PO Box and military addresses. 

Banjanan is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. 

Banjanan is not responsible for any packages lost or mislaid in transit.  Unfortunately we are not control of the package once it is handed over to UPS. 

INTERNATIONAL SHIPPING

You can order online for delivery to Canada, UK and Australia. Tax, duty and shipping charges are calculated at checkout and will be added to your order total. 

Please note that international returns from Canada, UK and Australia are at the customers expense. 

For other shipping destinations, please email contact@banjanan.com for shipping rates and details.

FAQ's

Do you ship orders to the UK? If so, how will orders be shipped?

Yes, we ship to the UK. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135.